I post honest, non-sponsored reviews, and here’s one you’ll want to note. Please don’t experience the angst I went through with these guys!
My father-in-law passed away recently. There was a memorial (a well-packed church memorial), so among other arrangements, I ordered flowers to honor him. Since he was a big deal veteran, I wanted “military flowers,” whatever they were, and I researched. During this process of discovery, I came across militaryflorist.com.
Their site seemed legit, and they had a wide variety of red, white and blue arrangements available. Now, I am aware that businesses will use multiple names on the Internet to attract multiple search results and suck in the business. But the floral business is (supposed to be) all about the customer service, anyway. When I called, the phone was answered by From You Flowers, and I was okay with that. The employee was kind and patient in taking the order. He said the flowers I ordered, with the imprinted ribbon, would be delivered to the church two hours before the service. And that’s where the good experience ended.
On the day of the service, less than an hour before it began, the flowers had not been delivered. I called, and the on-hold-hell recording said they could not confirm deliveries over the phone and I had to go to their website. Their site is not optimized for mobile, but after several minutes of searching, creating an account and logging in, I was able to determine that I apparently had not placed an order in the last 60 days. What? When I called again, the employee tried to brush me off. When I told him there was half an hour before things all started for the family, and the church was already getting full, he finally put me on hold to contact the local florist. When he came back he told me he had been assured that they were sending the order out and it should be there “in about 15 minutes.” Really?
The delivery came from Brenda’s House of Flowers in Woodstock, GA, 10 minutes later, and I saw someone sign for it. The confirmation email I later received was time stamped an hour and 10 minutes before the delivery was actually made! The service was in Marietta, and why they contracted to Woodstock is beyond me. There are some florists nearby the church, and many much closer than Woodstock.
It was not what I ordered, even though the flowers themselves were beautiful. Yes, I know arrangements can look different for a variety of reasons. However, I ordered a “medium” fireplace spray that I was told would be three feet high in a floor vase. What arrived was a nice arrangment, to be sure, but was the “small,” only about two feet high and in a cheap basket. The imprinted ribbon I requested had peel and stick letters, and was not the quality I paid for.
But here’s the kicker! The man we were honoring was an Army colonel. He was a “Sr.” in the family. The delivery was sent to “SIO Kernel [name]” and that, my friends, was a travesty. I am so glad I pulled the card before anyone else saw it! Had I been a blood relative, I probably would not have been in the frame of mind to do this. (Which makes me wonder, generally, how often things like this occur.)
You put yourself out there as “military florist,” and you can’t spell “colonel”??!! Are you KIDDING me?
You run a florist business, and you can’t get the product to the memorial service when promised, before noon on a Saturday with very little traffic?
Folks, add these business to your “nopes” lists:
Brenda’s House of Flowers, Woodstock, GA
These businesses don’t seem to have cared at all about adding additional stress to an already quite stressful day. Find someone else. Find someone local to deal with, not a seemingly appropriate online retailer (my bad for that).
Many families are now requesting donations to charity in lieu of flowers. Ours did, too, but we also wanted to adorn the event with this item. We are still making the donation to usogeorgia.com, btw. Because this is not the first time I feel ripped off by the florist industry in this kind of situation, I have to recommend that you go the donation route. It also is less work on the family, imho.
So, you may be thinking, “Why is CT even thinking about things like this, with all the other more important things going on?” Good point. First, the memorial service is now over, and I’ve had time to process this. I loved the man; I married into his family. He had so many family, good-as-family, and friends supporting each other. Most things were pre-planned, I was not there to help with the final details, the veterans were doing their thing, and because this was expected, I had worked through much of the mourning already. I needed a distraction, or I was going to lose it, quite honestly, so I went to the narthex to breathe. And when it suddenly struck me that the flowers weren’t there, well, that was something I could actually do. I’m glad I followed up, and I’m glad I was able to pull the card that day.
9/7/15: To be fair, I received a canned email response today after posting this article, that states in part: “Thank you for taking the time to communicate to us why our service did not meet your expectations. I apologize that such inexcusable errors were made with your order for Colonel [name]. We have every intention of providing the best solution available to resolve the issue as soon as possible and regain your confidence in our company. Therefore, we would like to offer you a $20 gift certificate to show how deeply sorry we are for the substandard service demonstrated by From You Flowers.” Needless to say, I won’t be taking advantage of that GC.